Drag rows to reorder. Drop onto a row to inherit that row's priority.
Add groups to branches
Groups to add
Target branches — tick to enable, set type
Groups by priority
Filter branches and groups
Add group to
Settings
Bonus / Payroll
Manager Initials
Override 2-letter badge per manager
No managers found.
Department Buildings
242 hides its agents from bonus
Department
Building
No departments found.
Bonus Limits
Max bonus per level
Lv
Max
Tenure Bonus
Years → bonus %
From
To (yrs)
=
%
Grafik
Grafik Edit Lock & Праздничные дни
Ограничение редактирования + список праздничных дней
Блокировать с дняБлокировать по день
При включённом ограничении редактирование графика за текущий месяц заблокировано в указанные дни — менять может только superadmin. Вне диапазона редактирование разрешено.
Дата
Название
Нет праздничных дней.
Dam kunlari (дни отдыха)
Дата
Название
Нет дней отдыха.
График соатлари
Графикда ишлатиладиган иш соатлари (5/2 ёки 2/2)
Agent Comparison
Bonus 229 — Agent Comparison
Формат ячейки: Исх N (M) — N исходящих за день, M из них повторных на тот же номер < 5 сек (нарушение).
Per-operator per-day ариза (101/102/103/104) и СВО (среднее время обслуживания, взвешенное).
Сетка: строки — часы (0–23), колонки — дни периода. В ячейке: Входящие/Исходящие/Повторные.
Manual branch assignments for 229 agents. Auto-populated from Google Sheets on sync.
Edit 229 Assignment
Edit Assignment
Edit Branch for Selected
SHTAT
0
Call data / Old bonus / KPI
0Matching...
#Call Name (wrong)Suggested (SHTAT)Match
Журнал супервайзера
Время
PIN
Действие
AgentID
AgentPIN
Группа
IP
Загрузка...
Triggers
…
New Trigger
Include rows are additive: an agent qualifies if it matches ANY include row. Exclude rows subtract on top. If no includes are set, applies to everyone (minus excludes).
BRANCHES
✓ In
✗ Not in
GROUPS
✓ Has
✗ Missing
FULL NAMES
✓ Is
✗ Isn't
Fires every day at Start Time, rolls back at End Time (defaults to 23:59 if empty).
DAYS OF WEEK
Leave all unchecked (or select all) to fire every day.
MATCHING AGENTS
—
Activity Log
Exclusion Lists
List 1— Skipped by auto-distribution, still affected by triggers.
List 2— Skipped by all triggers, still gets auto-distribution.
Drop everything into the box below — files are sorted automatically. The boxes underneath show where each one landed, and still accept manual drops.
auto_awesome
Drop all files here
.xlsx / .csv / ID.txt together — sorted automatically
Nothing sorted yet
1
call
Call History (.xlsx)
Call history — several files allowed
No file selected
2
support_agent
Services 101/102/103/104 (.xlsx)
Ariza/SVO files — several files allowed
No file selected
3
calendar_month
Daily report (.csv)
Per-day sessions — several files allowed
No file selected
4
schedule
Hourly report (.csv)
Per-hour sessions — several files allowed
No file selected
folder_open
ID.txt (optional)
Agent lookup: ID - login - full name
No file selected
list_altJob queue
Nothing running.
ruleDaily / hourly assignment
Detected from each file's contents. Tick any that landed in the wrong bucket and reassign them.
sync
Sync 229 data with a server
Move the already-counted 229 data between machines over the network — no Excel re-import.
Enter the other machine's address and the shared API token, then
Pull (bring its data here) or Push (send this PC's data to it — overwrites the server's 229 data).
Error
callExcel0%
Waiting…
calendar_monthCSV Sessions0%
Waiting…
support_agentAriza/SVO0%
Waiting…
boltFinalize0%
Waiting…
0%
No KPI data. Import or paste data above.
Org chart
Group Call Statistics
Hourly heatmap — calls by group × hour
Daily summary by group
Day
Group
Calls
Incoming
Unserved %
Queued failed
Avg duration
Total duration
Data FlowGoogle SheetsAPIFile uploadManualSchedulerCombinePipelineDB schemaProcessCreated dataConsumer
Agent Report
Loading...
Change My Password
Current password
New password
Create New User
Allowed Tabs
Grafik Role
Branches
/table/ Frontend Filters
— check what this user can see in the Bonus table app. Leave empty = show everything.
Users
Шаблон расписания
Список смен задаётся в Settings → Work Schedules.
Метки отсутствий (О, Б, У, Н) сохраняются в любом режиме.
Для 5/2: до 2 выходных в неделю, до 5 рабочих дней подряд. При выборе 3-го выходного самый ранний снимается.
График 2/2: 2 рабочих дня → 2 выходных, ротация. Дни недели не учитываются.
Выберите смену 2/2
График 2/2: 2 рабочих дня → 2 выходных, ротация на весь месяц.
Добавить оператора в график
Edit User
Sync Data
list_altJob queue
Nothing running.
Agent Daily Data
Google Sheets (HR)
Group Calls
Branch Assignments
Bonus Refresh (Branches + Norms, 20.03 → today)
Rebuild Snapshots (agent-report + daily-grid)
Force Refresh Period (wipe + re-pull daily_agents + recompute, current period)